The Panther Admin platform is constantly being expanded, and we strive to accommodate all industry needs to the best of our abilities. As not everyone has the same requirements, we have developed Panther Admin in such a way that initially, everyone gains access to a basic platform. The basic platform includes essential necessities, and additional components are selected based on individual needs.
Overview of Panther Admin
Panther Admin is a web-based administration, provisioning, and self-service system. It can be accessed through various devices such as PCs, Macs, iPads, Android tablets, and Windows tablets running Google Chrome.
- The platform offers seamless integration with modern software systems through XML and SOAP/REST/web services.
- A key feature of Panther Admin is its process management system, which enables the control and automation of workflows.
- The platform is container-based, primarily utilizing Docker, to minimize system administration efforts.
- User management is facilitated through a user system with group-based permissions, allowing for granular access control.
- The database model is open, enabling third-party systems to analyze and execute code on data.
- Software updates are delivered via the internet, ensuring easy and convenient maintenance. A single Panther Admin solution can handle multiple collaborating associations or organizations.
Financial System
The financial system of Panther Admin encompasses various functionalities related to installations, membership, and accounting. It includes an installations database, a member database, and a robust accounting system.
Key features of the financial system include:
- Customer grouping and segmentation with multiple levels of hierarchy.
- Management of owner/tenant/association invoicing.
- Advanced subscription and product management capabilities.
- Integration with Nets BS Total for seamless SFTP auto upload and download of BS (Bank Statement) files.
- Support for card payments, including debit/credit cards and mobile payment methods like MobilePay.
- EAN and e-invoice support for streamlined invoicing processes.
- Subscription billing through payment cards.
- Customizable bill printing capabilities.
- Sophisticated reminder system with Internet access and service partner management.
- Installment payment arrangement functionality.
- Automation of financial processes through workflows.
- Settlement processing for multiple associations with individual account and Nets (BS) configurations.
- Reminder notifications and member self-service payment options.
- Advanced discount system suitable for promotional campaigns.
- Flexibility to customize financial data with additional fields.
- Event logging related to members, installation addresses, and products.
- Notes feature for keeping track of member and installation address details.
- Optimized for efficient and fast invoicing and billing operations.
- Integration with e-conomic, a popular accounting software solution.
The financial system within Panther Admin provides comprehensive tools and features to efficiently manage financial operations, invoicing, and accounting processes.
Product Management
The product management features within Panther Admin offer efficient handling of product updates and a robust product database. Products can be assigned to specific customer groups, allowing for targeted segmentation.
Key features of product management include:
- Advanced product structures consisting of multiple individual lines.
- Import and export functionality for seamless product management.
- Period management related to billing and settlement.
- Handling of time-based pricing adjustments.
- Provisioning capabilities based on product templates.
- Prepaid and postpaid billing options.
- Handling of one-time sales and subscription-based products.
- Registration and validation of serial numbers and similar details for sold items.
- Functionality for counting the number of active subscriptions sold.
- Product history, including information on sold and discontinued products.
- Temporary product suspension option in cases of arrears or other circumstances.
- Customizable data fields to accommodate specific requirements.
The product management capabilities in Panther Admin enable efficient handling of product updates, pricing, provisioning, and tracking. The system supports various billing models, allows for comprehensive product information management, and offers flexibility through customizable data fields.
Selfservice
The self-service features in Panther Admin empower users to perform various tasks independently.
These include:
- New subscriber registration:Enable new subscribers to sign up and provide necessary information for registration.
- Bill Payment/Outstanding Amount/Reminder: Allow subscribers to conveniently make payments for bills, outstanding amounts, or reminders.
- Enrollment for Automatic Card Payments: Enable users to enroll in automatic card payment services for seamless bill settlement.
- Automatic Internet Reconnection After Card Payment via Self-Service: Automatically restore internet access after a successful card payment through the self-service portal.
- Internet Subscription Change: Allow users to switch or upgrade their internet subscription plans.
- TV Package Change: Enable users to switch or modify their TV package subscriptions.
- Add-On Selection and Changes: Allow subscribers to purchase additional channels or make changes to their channel selections.
- Self-Administration of Email Addresses on the Association's Domain: Empower users to manage and administer email addresses on the association's domain.
- Update Core Data: Enable users to modify their core data, such as personal information or contact details.
- TV2 Play Subscription: Allow users to subscribe to TV2 Play, a streaming service.
- Monitoring of Wi-Fi Environment: Provide users with tools to monitor their own Wi-Fi environment for optimal performance and security.
The self-service capabilities in Panther Admin offer users greater convenience, control, and autonomy in managing their memberships, payments, subscriptions, and associated services.
Monitoring System
The monitoring system in Panther Admin offers comprehensive monitoring capabilities with various features:
- Global Map-Based Monitoring:
Provides a visual representation of monitoring data on maps, with colors, filters, and historical data.
- List-Based Global Monitoring:
Displays monitoring data in a list format, allowing for filtering and access to historical information.
- Fault Analysis with Diagnostics:
Enables analysis of errors and faults with diagnostic tools for efficient troubleshooting.
- Signal Value Monitoring on Modems:
Monitors signal values on modems to ensure optimal performance and detect any anomalies.
- Signal Value Monitoring on Islands:
Monitors signal values on islands to ensure smooth connectivity and address any issues.
- TV Package Monitoring via Modems:
Monitors TV packages through modems to track service availability and performance.
- Comparative Data Display from Neighbor Modems for Technical Troubleshooting:
Provides a side-by-side comparison of data from neighbor modems to assist in technical troubleshooting.
- Alarm System for Critical Equipment Data Connection Loss:
Alerts and raises alarms in the event of a loss of data connection between critical equipment.
- Overview of IP Traffic through Routers:
Provides an overview of IP traffic flowing through routers to monitor network activity.
- Overview of IP Traffic from Modems:
Provides an overview of IP traffic from modems, including top 10 upload and download lists.
- Extraction of IP Traffic Lists:
Allows for the extraction of IP traffic lists for further analysis and reporting purposes.
The monitoring system in Panther Admin offers powerful tools for analyzing and monitoring various aspects of the network, signal values, service availability, and IP traffic. It enables proactive monitoring, troubleshooting, and ensures efficient management of the network infrastructure.
Work Tasks
The Panther Admin platform provides the following features related to work task management:
- Creation of Dynamic Processes for Managing Employee Tasks:
Enables the creation of dynamic processes to efficiently manage employee tasks and workflows.
- Overview of Work Tasks, including Bottlenecks:
Provides a comprehensive overview of work tasks, allowing identification of bottlenecks or areas requiring attention.
- Work Task Lists for Users and User Groups:
Generates task lists tailored to individual users or user groups, ensuring clear assignment and tracking of responsibilities.
- Continuous Improvement and Fine-tuning of Work Processes:
Allows users to actively participate in the improvement and fine-tuning of work processes, fostering ongoing optimization.
- Collaboration with External Partners/Technicians:
Facilitates collaboration with external partners or technicians by involving them in relevant work tasks and processes.
- Creation of Complex Process Chains for Task Optimization:
Offers the capability to create long chains of interconnected processes to optimize work tasks and maximize efficiency.
- Processes for Managing Multiple Steps in a Workflow:
Enables the management of multiple steps within a process, ranging from order placement to final reporting and billing.
The work task management features in Panther Admin empower organizations to streamline and optimize their workflows. It provides a centralized platform for task assignment, tracking, and collaboration, promoting efficient task management and continuous process improvement.
Service and support
The Panther Admin platform offers comprehensive service and support functionalities to meet the needs of members. These include:
Subscriber-Focused Self-Service:
- Registration for association membership based on installation address.
- News section providing updates from the antenna association.
- Setup guides for easy installation.
- Product upgrades/downgrades, including internet and TV packages.
- Creation and termination of email addresses (Gullestrup email).
- Access to view personal invoices.
- Online payment of invoices (requires card integration).
- Payment of reminders, including reactivation of suspended internet subscriptions.
- Integration with Evercall telephony services.
- Initiation of support tasks for issue resolution.
- Tracking and status monitoring of support tasks.
- Ability to send urgent messages to members via SMS.
- Flexibility for associations to customize self-service texts according to their specific requirements.
- Warning notifications for worm, virus, or hacker-like behaviors to ensure member security.
- Streamlined management of member inquiries to ensure prompt and effective responses.
- Ability to create service and support user accounts with restricted access rights.
Add-on programming / development
It is also possible to program add-ons for Panther Admin if one has the resources and inclination to do so. Several of our clients take advantage of this option, with Skagen Antennelaug, for example, offering their add-ons to other antenna associations. Add-ons can encompass various functionalities, such as integration with email servers, automatic web hosting setup, or integration with systems that generate individual docsis files.
Anyone interested in developing add-ons can apply to become partners with us.
Process Development
Panther Admin excels in process management. It incorporates a range of built-in processes that users can modify, duplicate, delete, and create entirely from scratch. Some of our clients have developed particularly clever processes that may be of great interest to others. Processes can be negotiated between our clients, allowing a customer who wishes to implement a process created by another client to acquire or purchase it and install it on their own system.
Individual Needs
At Panther Applications, we handle a multitude of individual needs, enabling our clients to tailor their business operations and product mix to their specific requirements. If a customer wishes to accomplish something that Panther Admin and its base installation with selected components do not support, we address this by expanding the system with the desired features, subject to payment.
Anyone interested in developing processes can apply to become partners with us.